Ahmad Tahlak is the Director and Chief consultant of The TeleServices Company which specializes in Call Center, Contact Center, and CRM Services & Solutions. Apart from establishing The TeleServices Company, in 2000, Ahmad introduced and spearheaded the “call center” concept at Emirates Airlines in the year 1994, just within a couple of years after he began his career with them as a Route Manager. His success led the Emirates management to assign Ahmad to lead and initiate their first CRM business directive. This project involved developing CRM based processes for Emirates and directing the quality testing and assurance of CRM technologies. Later, Ahmad became responsible for the set up and management of the regions largest “airline industry” call center at DNATA which had been conceptualized with the aim to expand the 140 seater call center to that of 1000 seats within the first one year. Some of Ahmad’s major achievements at DNATA have been to implement call center processes in order to bring multiple telephone services under one roof and double the call center revenue in the first 3 months with strategic training and motivational programs. In fact,
Being a sought out and regular speaker at several international call center conferences in the US and Middle East, Ahmad has won the Global Call Center Manager award for the years 2001 and 2002 from ICCM, the largest call center association in the world.