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| Call Center Outsourcing |
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Handling calls, emails, faxes, for companies
who don’t wish to invest in Call Center facility. |
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An inbound sales Help line |
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A Customer service facility |
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Up-selling and cross-selling on customer
service calls |
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Do Outbound telesales and telemarketing
campaigns |
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Manage and Action your Customer Service
Contacts |
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| Call Center Consulting |
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Design, development, and implementation of Call Center
Services |
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Auditing of existing telephone and electronic based
operations to determine where productivity gains and quality improvements
could be made. |
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Call Center management |
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| Training -
For more Information click
here |
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Call Center Training |
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Agents |
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Supervisors and Team Leaders |
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Managers |
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Training in Contact Center related services |
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| Call Center turn-key solution |
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Setting up a call center from A to Z:
which includes People, Process, and Technology. |
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Handing over successfully operating call
center |
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Voice Recording for other call centers |
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Typescript design and for improved performance |
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| Revenue Optimisation |
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Assisting organization to move their call
centers from Cost Center to a Profit Center |
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| Sales & Marketing
Services |
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Building B2B Lists |
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Lead Generation & Appointment Setting |
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Building Sales Pipeline |
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Events Invitation |
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Customer Surveys |
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| Research & Surveys |
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9 out of 10 dissatisfied customers don't
complain - 7 out of 1O just don’t come back |
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The typical unhappy consumer tells eight
others of his or her unpleasant experience |
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The cost of acquiring a new customer is
five times the cost of keeping an existing one. |
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If a complaint is resolved on the spot,
90% of the time the customer will continue to do business with you.
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9 out of 10 new businesses fail. Poor
customer service and employee integrity is leading factors. |
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| TSC has extensive experience in conducting market research
programs, and has successfully carried out assignments in the areas
of: |
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Mystery Shopping
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Employee Satisfaction Surveys |
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Climate Surveys |
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Salary benchmark Surveys |
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Customer Preferences |
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Competitor Comparison |
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Brand Awareness Survey |
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| Our researchers follow internationally
accepted research procedures at all times and select their project
teams with care, taking into consideration the aim and demographics
of the project concerned. |
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