Customer Service Excellence Workshop  
  AIM:
This program focuses on customer service training essentials

LEVEL:
Intermediate / Basic

WHO SHOULD ATTEND:
Frontline staff who are exposed to external customer servicing and /or new joiners in the same role

BENEFITS TO BUSINESS:
Helps create a consistent service standard within the company. Provides Employees with tools and techniques to build customer loyalty

COURSE DURATION: 3 days :

TOPICS COVERED:

  
  Customer Loyalty  
  Service Commitments  
  Teamwork  
  Communication: Overcoming a Lack of Non-Verbal Cues  
  Service Self-Assessment  
  Challenges  
  Wow Them  
 

 

CERTIFICATION: Certificate Of Participation

Click here if you want to book a course

  
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