Welcome To The TeleServices Company


Telephone - The Sales Instrument
	AIM: “Learning to turn ‘Good Morning’ into Good Business”. It uncovers the secrets of proactive selling. Focus on making contact with prospects and customers and achieve results by building stronger relationships. LEVEL : Intermediate WHO SHOULD ATTEND: Call center Agents, TeleSales agents, Customer Service executives, Reservation agents BENEFITS TO BUSINESS: This workshop uncovers the secrets of proactive selling. Strategy and techniques develop from this point in the training giving your staff answers and tools for more successful selling. The workshop uncovers the secrets of proactive selling. Success lies at the center of proactive telephone sales techniques via relationship building. COURSE DURATION: 4 DAYS TOPICS COVERED:
		Addressing the Call: It's All Attitude
		The Power of Attitude
		Overcoming a Negative Attitude
		Creating a Positive First Impression
		Voice
		Customer Rapport
		The Importance of Good Rapport
		The Greeting
		Using the Customer's Name
		Communicating Respect for the Customer
		Matching the Customer's Vocabulary
		Keeping the Call Flowing
		Overcoming Speech Idiosyncrasies
		Listening and Questioning
		Effective Listening
		Communicating Through Accents
		Questioning Skills
		Managing the Call
		Positive Control
		Regaining Control: The "Wedge"
		Effective Use of "Hold" Voice Mail
		Managing Your Own Voice Mail
		Dealing with People Who Misuse Voice Mail
		Using E-Mail Effectively
		Minimizing "Telephone Tag"
		Transferring Calls Effectively
		Escalating a Call
		Saying "No" to Customers
	CERTIFICATION: Certificate Of Participation Click here if you want to book a course