Call Center Strategy and Planning  
  Description:
Description:
This comprehensive 6-hour seminar provides you with an approach and the tools to facilitate the successful design and implementation of a new call center project. Based on the Call Center Strategy and Planning Toolkit jointly developed with Vanguard Communications, this strategy and planning program is the most detailed and comprehensive approach for planning or improving a call center available today

This seminar is a MUST if you are:
- Starting a completely new call center
- Consolidating call centers
- Have an existing call center and need to open another one
- Taking over implementation management from someone else
- Managing a portion of a new call center implementation
- Reengineering an existing call center

Course Content:
The seminar contains five modules:
1. Business Strategy
2. Processes and Activities
3. Technology
4. Human Resources
5. Facilities
Included in the course are roadmaps, master planning guides, templates, software tools and checklists.

  
 

 

CERTIFICATION: Certificate Of Participation

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