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| Call Center Reengineering | |||
| Description: This unique 6-hour seminar is the most comprehensive program available for reengineering customer contact processes using the reengineering methodology. Participants will reengineer a call center using a case study simulation using best practices from research result from more than 800 companies Course Content: |
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Project Planning | ||
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Team Creation | ||
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Research & Benchmarking | ||
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Solution Design |
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Training and coaching | ||
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Business Case |
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Cost/Benefit Analysis |
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Change Management | ||
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CERTIFICATION: Certificate Of Participation |
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