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| Change Management for Call Center Managers | |||
| Description: This 4-hour seminar will teach you how to effectively manage change and be a change leader. Twelve years of research and experience gives this program a unique perspective and provides benchmarking that you can directly apply to your organization. It addresses the tough questions your employees will ask and provides a guide for answers. In addition, it provides the tools, exercises and templates that will make the job of managing change in a call center much easier. Course Content: |
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Your Business Issues, Your Business Performance, Your Customers | ||
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Choices and consequences | ||
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The employees’ perspective | ||
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Individual change management | ||
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Organizational change management | ||
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Business process change map | ||
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Employee coaching | ||
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Professional development plan | ||
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Benchmarking results | ||
| CERTIFICATION: Certificate Of Participation |
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