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| Call Center Management Series | |||
| Description: This 8-hour course is designed for team leaders, supervisors and managers to manage and lead the operations of a call center. This comprehensive course includes the entire call center series. The seminar covers principles and concepts of call center leadership as well. Course Content: |
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Call center strategies and planning | ||
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Processes and activities | ||
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Human resources issues | ||
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Technology | ||
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Quality monitoring | ||
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Staffing and Scheduling | ||
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Measurements and Benchmarking | ||
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Customer satisfaction | ||
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Coaching and feedback | ||
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Problem solving techniques | ||
| CERTIFICATION: Certificate Of Participation |
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